The City implemented an Emergency Medical Service (EMS) User Fee, sometimes referred to as ambulance billing, effective July 1, 2003. Currently, patients transported to the hospital by the Department of Fire and Emergency Services will have their insurance company billed for the transportation service. City Council adopted a “soft billing” policy and no resident will be personally billed for EMS. If anyone has any questions they are encouraged to call the Department of Fire and Emergency Services at 937-498-2346.